In this practice we take complaints very seriously and try to ensure that patients are pleased with the experience of our service. When patients complain they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. The person responsible for dealing with all patients concerns and complaints is the Practice Manager.
We operate a Zero Tolerance Policy for patients who are violent, abusive, threatening or intimidating towards practice personnel, other patients or anyone else on the premises. Treatment will be refused and the appropriate authorities informed.